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Charging at SMATRICS EnBW Charging Stations

Charging Infrastructure for the Mobility of Tomorrow

SMATRICS EnBW charging network – with 100% green electricity

SMATRICS EnBW is a joint venture between SMATRICS from Austria and EnBW (Energie Baden-Württemberg AG) from Germany. The joint venture operates the largest nationwide charging network in Austria and is rapidly expanding it along highways and in and around urban centers.

SMATRICS EnBW Ladenetz

Advantages of the SMATRICS EnBW Charging Network

Expansion of charging infrastructure throughout Austria

Extensive

Charging along highways and at shopping centers

Public

Quick charging thanks to HPC chargers

Ultrafast

Fair price, visibility

Transparent

Charging at SMATRICS EnBW Charging Stations

Finding the right charging point, selecting the correct charging rate, determining the optimal time to charge, and choosing the right equipment—we show you step by step how electric charging works smoothly.

Charging instructions for charging stations

Charging Step by Step

Finding a charging station

Select charging station

Start charging process

Finish charging

Charging Step by Step

  • Open the app of your charging provider (e.g., EnBW mobility+ or SMATRICS), allow location access, and see the nearest available charging station.
  • On the SMATRICS EnBW website: interactive map with filters for power, plug type, and availability.
  • In Google Maps or your car navigation system: display SMATRICS EnBW charging points and plan charging breaks into your route.

For a stress-free charging experience, we recommend larger locations with several 400 kW ultra-fast chargers. There you will usually find free charging spaces, attractive offers on site, and convenient places to spend time, such as specialty stores, gas stations, restaurants, or cafes. The charging parks of the future—fast, convenient, and reliable. You can also conveniently pay by credit card on site.

  1. Park your vehicle as close to the charging station as possible (note the position of the charging hatch)
  2. Plug in the cable
  3. Press “Start” on the station or in the app, hold your charging card up to the reader, or authorize the transaction at the credit card terminal
  4. Wait until “Charging active” is displayed
  5. Get a coffee or relax—your vehicle is charging

Step-by-step instructions for all types of charging stations can be found here.

  • Charging card or chip: Hold the charging card against the reader again to unlock the cable.
  • Direct payment: A QR code will appear on the display. Scan this to receive your invoice.
  • App: End the charging process in the app and remove the cable.

General information

What do I need to charge?

Types of charging stations

Opening hours & access

Accessible & considerate

Tips

General information

  • Slow charging (AC): Your own Type 2 charging cable (usually carried in the car)
  • Fast charging (DC/HPC): No cable required—it is permanently attached to the charging station
  • An authorization medium: Charging card, charging chip, app, cell phone (for online direct payment), or credit or debit card (direct payment)

  • Slow charging (AC):
    Power up to 11 kW - Charging time for 100 km range approx. 2 hours
    Ideal at home or for longer stays
  • Fast charging (DC):
    Power up to 50 kW - Charging time for 100 km range approx. 30 minutes
    For medium-length stops
  • Ultra-fast charging (HPC):
    Power between 150 and 400 kW - Charging time for 100 km range approx. 5 - 15 minutes
    Perfect for long journeys and shopping trips - our recommendation!

*The actual charging power and charging time may vary depending on the vehicle. The times stated are to be expected under ideal conditions; actual charging times may vary.

Not all charging stations are accessible 24 hours a day—this is especially true for locations in parking garages or at supermarkets. Therefore, check the opening hours of the location in the app or on the website.

Tip: Also pay attention to the signage on site. Some supermarket charging stations may only be used during store opening hours or are subject to parking space monitoring. You will find this information both in the parking lot and directly at the charging station.

Some of our charging stations are marked as PRIORITY charging stations – they are extra wide, accessible and marked with a priority and wheelchair symbol. These stations are reserved for people with restricted mobility.

People with disabilities always have priority at this charging station. We ask all other charging customers to use the remaining charging stations or to remain with their vehicle during the charging process so that the space can be vacated immediately if necessary.

This ensures that barrier-free charging is possible for everyone – fairly, respectfully, and inclusively.

Our tips for a charging experience-free of stress

  • Head for large 400 kW locations – they offer the best performance and quality of stay
  • Don't drive until you reach 0% – charging below 10% battery can sometimes be stressful. Charging is fastest between 20% and 80%.
  • Unplug and drive away after charging – charging stations are not parking spaces. If you remain parked after charging is complete, you will face parking fees.
  • Switch on preconditioning – the battery is brought to the ideal temperature before charging, so it charges faster and the range remains optimal. Activate this in the car menu (e.g., “Precondition battery”). Select the SMATRICS EnBW station as your navigation destination, and preconditioning will start automatically before you even arrive at the charging station.
  • Open the app of your charging provider (e.g., EnBW mobility+ or SMATRICS), allow location access, and see the nearest available charging station.
  • On the SMATRICS EnBW website: interactive map with filters for power, plug type, and availability.
  • In Google Maps or your car navigation system: display SMATRICS EnBW charging points and plan charging breaks into your route.

For a stress-free charging experience, we recommend larger locations with several 400 kW ultra-fast chargers. There you will usually find free charging spaces, attractive offers on site, and convenient places to spend time, such as specialty stores, gas stations, restaurants, or cafes. The charging parks of the future—fast, convenient, and reliable. You can also conveniently pay by credit card on site.

  1. Park your vehicle as close to the charging station as possible (note the position of the charging hatch)
  2. Plug in the cable
  3. Press “Start” on the station or in the app, hold your charging card up to the reader, or authorize the transaction at the credit card terminal
  4. Wait until “Charging active” is displayed
  5. Get a coffee or relax—your vehicle is charging

Step-by-step instructions for all types of charging stations can be found here.

  • Charging card or chip: Hold the charging card against the reader again to unlock the cable.
  • Direct payment: A QR code will appear on the display. Scan this to receive your invoice.
  • App: End the charging process in the app and remove the cable.
  • Slow charging (AC): Your own Type 2 charging cable (usually carried in the car)
  • Fast charging (DC/HPC): No cable required—it is permanently attached to the charging station
  • An authorization medium: Charging card, charging chip, app, cell phone (for online direct payment), or credit or debit card (direct payment)
  • Slow charging (AC):
    Power up to 11 kW - Charging time for 100 km range approx. 2 hours
    Ideal at home or for longer stays
  • Fast charging (DC):
    Power up to 50 kW - Charging time for 100 km range approx. 30 minutes
    For medium-length stops
  • Ultra-fast charging (HPC):
    Power between 150 and 400 kW - Charging time for 100 km range approx. 5 - 15 minutes
    Perfect for long journeys and shopping trips - our recommendation!

*The actual charging power and charging time may vary depending on the vehicle. The times stated are to be expected under ideal conditions; actual charging times may vary.

Step-by-step instructions for all types of charging stations can be found here.

  • Slow charging (AC):
    Power up to 11 kW - Charging time for 100 km range approx. 2 hours
    Ideal at home or for longer stays
  • Fast charging (DC):
    Power up to 50 kW - Charging time for 100 km range approx. 30 minutes
    For medium-length stops
  • Ultra-fast charging (HPC):
    Power between 150 and 400 kW - Charging time for 100 km range approx. 5 - 15 minutes
    Perfect for long journeys and shopping trips - our recommendation!

*The actual charging power and charging time may vary depending on the vehicle. The times stated are to be expected under ideal conditions; actual charging times may vary.

Not all charging stations are accessible 24 hours a day—this is especially true for locations in parking garages or at supermarkets. Therefore, check the opening hours of the location in the app or on the website.

Tip: Also pay attention to the signage on site. Some supermarket charging stations may only be used during store opening hours or are subject to parking space monitoring. You will find this information both in the parking lot and directly at the charging station.

Some of our charging stations are marked as PRIORITY charging stations – they are extra wide, accessible and marked with a priority and wheelchair symbol. These stations are reserved for people with restricted mobility.

People with disabilities always have priority at this charging station. We ask all other charging customers to use the remaining charging stations or to remain with their vehicle during the charging process so that the space can be vacated immediately if necessary.

This ensures that barrier-free charging is possible for everyone – fairly, respectfully, and inclusively.

Our tips for a charging experience-free of stress

  • Head for large 400 kW locations – they offer the best performance and quality of stay
  • Don't drive until you reach 0% – charging below 10% battery can sometimes be stressful. Charging is fastest between 20% and 80%.
  • Unplug and drive away after charging – charging stations are not parking spaces. If you remain parked after charging is complete, you will face parking fees.
  • Switch on preconditioning – the battery is brought to the ideal temperature before charging, so it charges faster and the range remains optimal. Activate this in the car menu (e.g., “Precondition battery”). Select the SMATRICS EnBW station as your navigation destination, and preconditioning will start automatically before you even arrive at the charging station.

Which charging options are available?

  • Charging card or charging chip (SMATRICS, EnBW mobility+, or third-party provider)

    All SMATRICS EnBW charging stations are equipped with an RFID card reader. Hold your charging card or charging chip up to the reader: the station will recognize your tariff and begin charging.

  • Direct payment options

    With direct payment, you can pay directly at the charging station without any contractual commitment. There are two options here:

    • Credit card terminal
      At charging stations with a credit card terminal, you can conveniently start charging via the terminal. Connect your vehicle to the charging point and pay at the terminal with your credit or debit card or contactless with Apple Pay or Google Pay.
    • Online direct payment
      All SMATRICS ENBW charging points have charging instructions with a link or QR code. This link takes you to a website with an integrated charging network map. Select the appropriate charging point there. After entering your details, charging will start.

  • App

    As a user of your charging provider's app (e.g., SMATRICS or EnBW mobility+ app), you can activate charging directly in the app and conveniently start and stop charging processes. Save your preferred payment method and the appropriate tariff.

  • AutoCharge

    AutoCharge makes charging even more convenient. If your vehicle supports this function and you have an EnBW mobility+ tariff, charging starts automatically after you plug in – no app or charging card required.

  • Plug and Charge

    With Plug and Charge, the charging process also starts automatically as soon as you connect to a charging station. The prerequisite is that your vehicle supports Plug and Charge and that a corresponding tariff is set for the vehicle.

Frequently asked questions

Questions and answers about charging with SMATRICS EnBW

To obtain a SMATRICS charging card, you can sign up for a contract online by selecting “Order now” for your desired tariff in the tariff overview.

You can find an overview of all SMATRICS tariffs here.

Three steps to your EnBW mobility+ charging card:

  1. Do you already have the EnBW mobility+ app? Then log in. If not, download the app here, register, add your payment profile, and select the desired tariff.
  2. You can order a new charging card in the payment profile under “Charging cards & AutoCharge.”
  3. Once you have received the charging card by mail, activate it in your payment profile under “Charging Cards & AutoCharge.”

You can find an overview of all EnBW tariffs here.

To use AutoCharge, you must first register your AutoCharge-enabled electric car. To do this, you need the EnBW mobility+ app. When charging for the first time, your car must be registered at an EnBW charging station via the app.

You can find all information about AutoCharge here.

To use Plug and Charge, your electric car must be equipped with this technology. The number of Plug and Charge-enabled electric cars is growing steadily. In addition, your charging tariffs must be registered for your car.

You can find more information here.

There are several reasons why the actual charging power may be lower than the maximum power of the charging station:

  • Vehicle limitations: Not every electric car can use the maximum charging power of the station. The charging power depends on the built-in charging system or battery type.
  • Temperature: If the battery is too cold or too warm, the charging power is automatically reduced to protect the battery.
  • Shared power/load management: When several vehicles are charging at the same time at a charging station or in a charging park, the available power is distributed intelligently. We ensure that the best possible result is always achieved.
  • Battery status (state of charge): The charging power is not constant. Especially when the battery is very full or very empty, the vehicle automatically reduces the charging power.

Tip: The highest charging power is usually achieved when the battery is between 20% and 80% – this also protects the battery in the long term.

Find a Charging Station

SMATRICS charging network map

Charging network

Authorization, authentication, and billing

Before a charging process starts, a system in the background ensures that everything runs smoothly. It checks whether you are authorized to charge, whether a charging tariff is available, whether you are using roaming, or whether payment is made directly. The type of billing must also be prepared.

  • Who is charging?

    In order to charge at a charging station, you must check whether you have a charging tariff with SMATRICS or one of the providers in our partner network, or whether you are using direct payment, i.e., charging without a tariff.

  • How much does charging cost?

    Your e-mobility provider will bill you for the amount of energy charged according to your tariff. A distinction is made here between whether you are charging as a SMATRICS customer in your own network, as a customer in a partner network, or under roaming conditions. You can find out the current prices for direct payment directly at the charging station.